Think about the last time you went to make a major purchase in a retail store. How important was the salesperson in that decision? What did he or she do that you liked or that you did not like?
According to Robertson (2005) the Great sales person knows that customers communicate them every needs they have if they are given right opportunity. A person goes to a store with a need and want, the role of the sales person is to convert that need and want into a purchase decision
Last time, I made a clothes purchase in Bhatbhateni. I had gone there to buy some other stuffs but happened to see some new designs of pants there. I tried on those pants and since I was alone, I had to ask the sales person/staffs about the feedback on the clothes. They were constantly pushing me into buying one of the pants there, which I had to buy later.
Great salespeople never look like they are selling rather they are educating, instilling faith and confidence (Helmrich, 2016). For me the best part I liked of the sales person was that the sales person weren’t making the context as if they were selling the product. They were moreover speaking as if consulting me a better product.
Helmrich, B. (2016, January 25). 8 Important Traits of Successful Salespeople . Retrieved from Business News Daily: http://www.businessnewsdaily.com/4173-personality-traits-successful-sales-people.html
Robertson, K. (2005). 10 Characteristics of Successful Salespeople . Retrieved from Business KnowHow: http://www.businessknowhow.com/marketing/successful-salesperson.htm